FREQUENTLY ASKED QUESTIONS...

If our company is entitled to a refund for a late shipment, does FedEx, UPS and DHL let us know?

No.  95% of all companies never check their invoices for eligible refunds.  It is up to your company to check each and every shipment. None of the carriers will inform your company of an eligible refund for a late shipment.  Even more interesting, most carriers will not even credit lost shipments, until and unless you discover the lost shipment and request a refund.  RefundShipping.com’s objective is to find those shipments that arrive late and place a request for a refund on your behalf. 

What does it cost my company for your refund recovery service?  

All of our fees are 100% contingent upon our ability to find shipments that are eligible for refunds and obtaining the refund.  Our fees are determined based on a percentage of the recovery.  In all cases, your company only pays a fee for the actual shipping fees credited to your account by the carrier.   

Sounds too good to be true.  What’s the catch?  

Just to demonstrate how much money our service can save your company, we will run a one-week audit for free.  Your company’s only effort is the time to send us a copy of your most recent weekly invoices from one or all of your shippers.   We offer this one-time free service because we are certain that we can show your company the refunds your company has been missing. 

What is the procedure, or what does OUR company have to do to get the refunds?

Each week your company will only have to forward the e-mail that you receive from UPS, FedEx, FedEx Ground or DHL.  We will run a report from this document to find the eligible refunds.  Once a month we will bill you for our contingency fee.

Do you sell or share our company information with other companies?

We do not sell or share any of your company’s information with anyone.  The shipping information that we receive from your company is completely confidential and is only used to obtain your refunds from the carriers that you use.  Our service agreement with your company includes an absolute non-disclosure clause.  Click here to examine our agreement.

 What does RefundShipping.com service cost?

Our fees are 100% contingent on the actual refunds we recover for your company.  If you do not get a refund, you do not owe us anything. 

Can RefundShipping.com run a test to see if it is worthwhile to my company to set up this program?

RefundShipping.com can set up a one-week free trial just to demonstrate how much these refunds can be worth to your company.  All you have to do is send us via e-mail, one week’s billing invoices from your shippers (UPS, FedEx, FedEx Ground and DHL).  We will run the report with our state-of-the-art software and send the report to you for your inspection.  You will be surprised by the detail of the information.  The report will find late shipments, lost shipments, manifested but not shipped, and in-transit shipments. If your company uses more than one carrier, our report will provide the information to compare performance of the shippers against each other.

 What effort does it take on my company’s part to start getting our refunds with RefundShipping.com?

The only effort your company has to make is (1) to give us the name and contact number for your customer service rep from your shipping company and (2) to forward over the e-mail invoices once a week.  We take the invoices from the shipper and run the report of all eligible refunds.  Once we have a report of the eligible refunds, we place a request for the refunds on your company’s behalf.  Each month we bill your company for our contingency fee.. based on the actual refunds received by your company from the shipper.

How many packages do we have to ship per week to make this beneficial to our company?

This number varies greatly.  The price per shipment is based on the weight, size and time for delivery time.  If you primarily ship 2-day or overnight, your shipping cost will be greater and you are likely to see a larger refund.  In any case, any refund of shipping costs adds to your company’s profit.  Can your company afford to walk away from any added profit?

 How many of my packages arrive late?

Typically, UPS, FedEx, FedEx Ground or DHL can be late 3% to 8% of the time.  Depending on the type of service you use and where you ship (rural vs. urban), that figure can climb as high as 20%. 

Can RefundShipping.com track overseas shipments?

Yes.  Be advised that due to inspection delays and other international policies, refunds are less frequent.

 Is my company saving money by receiving a discount and waving our right to guaranteed service refunds?

Normally, FedEx, FedEx Ground, UPS and DHL offer a 1% discount if your company waives their guaranteed service refunds.  Do the math, if your company’s shipments are typically late 4% on the time, your company is not benefiting by this waiver.  More importantly, what incentive is there for on-time service if there is no penalty for late shipments?